Shipping & Returns


Shipping is charged at a flat rate of $10 per order.

Orders with a value over $150 or more will qualify for free standard shipping.

If you need your order in a hurry, we recommend choosing the 'express shipping' option at the checkout.

Orders will be sent with Australia Post and are dispatched within 1 - 2 business days.  A tracking number will be provided upon shipment.  


Your order will be shipped in either a cardboard box, compostable mailer or paper envelope.  Any plastic materials used in the packing of your order will have been re-purposed.  Any new materials used in the packing of your order will be 100% recyclable and/or compostable, including our sticky tape.


Should you wish to exchange an item, you can do so by contacting us within 7 days of receiving your order.  The items must be returned at your own expense and postage costs may be incurred for the shipment of your chosen replacement item.  Please choose carefully as we do not offer refunds for change of mind, but a store credit can be provided if you can't find a suitable replacement item immediately.


If any item in your order is damaged or faulty upon receipt, please contact us within 7 days at  We can then arrange a replacement item to be sent or your money refunded within 48 hours of receiving your product back at our HQ.

If returning goods for a return or exchange, please ensure you use protective packaging and ensure the item/s are traceable as Plant Folk Store will not be responsible for goods that are damaged or lost in transit.

Please contact us at if you have any questions relating to our shipping and returns policy.